9 win Privacy Policy

About This Policy

9Win takes your right to privacy seriously. This Privacy Policy explains how we handle the personal information you share with us — from the moment you create an account to every session you play on the platform. It applies to all players based in the Philippines and covers all interactions with 9win.pl, including through mobile browsers and the downloadable app.

We may update this policy from time to time to reflect changes in how we operate or in applicable data protection practices. The "last updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after an update means you accept the revised policy.

Information We Collect

To operate safely and in compliance with responsible gaming standards, 9Win collects certain personal information from players. The types of data we gather fall into three broad categories:

Information you provide directly:

• Full legal name and date of birth
• Contact details — email address and mobile number
• Residential address (used for identity verification)
• Government-issued ID documents submitted during KYC verification
• Payment details relevant to processing transactions in Philippine Peso (PHP)
• Any information you share with our support team via chat or email

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser version
• Session duration, pages visited, and in-game activity logs
• Login timestamps and security event records

Information from third parties:

• Identity verification data from KYC service providers
• Transaction status updates from payment processors
• Fraud prevention signals from security partners

How We Use Your Information

Every piece of data we hold serves a specific purpose. We do not collect information we do not need, and we do not use your data beyond what is described below.

Purpose	Data Used
Account registration and login	Name, email, mobile number, password
Identity verification (KYC)	Government ID, date of birth, address
Processing deposits and withdrawals	Payment method details, transaction records
Fraud prevention and security monitoring	IP address, device info, login logs
Customer support	Account info, chat and email history
Responsible gaming monitoring	Session data, wagering history, limit settings
Promotional communications (opt-in)	Email address, communication preferences
Platform improvement and analytics	Aggregated, anonymised usage data

Sharing Your Information

9Win does not sell your personal data. We will only share your information with third parties where it is necessary to operate the platform or where we are required to do so by law. These include:

• Identity verification providers — to complete KYC checks in line with responsible gaming obligations.
• Payment processors — to facilitate PHP deposits and withdrawals through supported Philippine banking and e-wallet channels.
• Game providers — limited game session data shared as required to deliver the games you play on the platform.
• Fraud and security services — to identify unusual activity and protect the platform from abuse.
• Legal and regulatory authorities — where we are required by applicable law to disclose information.

All third-party service providers we work with are contractually required to handle your data securely and use it only for the purpose it was shared.

Cookies and Tracking

9Win uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a summary of how they are used:

• Essential cookies — required for the platform to function, including keeping you logged in during a session.
• Analytics cookies — help us understand how players navigate the site so we can improve it. Data collected is anonymised and aggregated.
• Preference cookies — remember your settings, such as language and notification preferences.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the platform.

Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards, in line with standard record-keeping practices for online platforms. Specific retention periods may apply to financial transaction records and identity verification documents to meet applicable obligations.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you.

Your Rights Over Your Data

As a player on 9Win, you have the following rights regarding your personal information:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any information is inaccurate or out of date, you can ask us to correct it.
• Right to erasure — you may request deletion of your data, subject to any retention obligations we are required to fulfil.
• Right to restrict processing — in certain situations, you can ask us to limit how we use your data.
• Right to withdraw consent — where we rely on your consent to process data (e.g., for marketing emails), you can withdraw that consent at any time.

To exercise any of these rights, please contact our support team through the live chat feature on the platform or using the contact details in the footer of this page. We will respond to valid requests within a reasonable timeframe.

Security Measures

Keeping your data safe is a priority at 9Win. We implement a range of technical and operational safeguards, including:

• SSL (Secure Sockets Layer) encryption on all data in transit
• Secure, access-controlled server environments for stored data
• OTP (one-time password) authentication for account logins
• Regular security audits and monitoring for unusual access patterns
• Strict internal access controls — only authorised staff can access player data

While we take every reasonable step to protect your information, no online platform can guarantee absolute security. You also play a role — keep your login credentials private and never share your OTP with anyone, including people who claim to be 9Win staff.

Children and Minors

9Win is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that a player is under 21, their account will be suspended immediately and any data collected will be handled in line with this policy and applicable obligations.

If you believe a minor has registered on the platform, please contact our support team as soon as possible so we can investigate and take appropriate action.

Marketing Communications

From time to time, 9Win may send you emails or notifications about platform updates, new games, or promotional offers. We will only send marketing communications if you have opted in to receive them.

You can opt out at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing will not affect essential service communications such as transaction confirmations or security alerts.

Related Policies

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain additional information about how 9Win operates and how we look after players.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team. We are available 24/7 via live chat on the platform. You can also reach us by email at the address shown in the footer of this page.

We are committed to resolving any privacy concerns you may have in a fair and timely manner.